You talk
Quoting contractors, keying in orders, will-call pickups, chasing account balances, and following up with accounts that stopped ordering. You describe a normal week in your own words.
Home / Industries / Suppliers
For the counter that can't keep up
AI help and phone answering for trade suppliers.
Book a 30-minute consultation and Kadence, an AI business consultant, maps where quotes, orders, and account follow-up lose time, then gives you a written plan. The phone answering system covers the counter rush. A contractor asking about stock doesn't wait on hold, and if the phone rings out they call the next supplier.
The consultation
Thirty minutes on how your counter and order desk really run.
Kadence is an AI business consultant. He listens, maps how the work really gets done, and you leave with a written plan you keep.
STEP 1
STEP 2
He maps the work
He traces an order from the first call to the paid invoice and marks where the handoffs lose time: call to order desk, quote to order, delivery to invoice.
STEP 3
A written plan you keep
Ranked fixes, the tool for each one, and what it costs. Most are free or under $50 a month, and you set them up yourself. A second short call walks you through the plan.
Want it done for you? Kadence builds it inside the software you already use, like QuickBooks, Google, or Outlook, and quotes it up front.
Where the phone costs you
Every missed call is a competitor's sale.
Trades buy on availability and speed. The supplier who confirms the part is in stock first gets the sale, and often the customer's next hundred orders too.
RUSH HOURS
The 7 am counter rush
Crews stocking up for the day flood your counter and your phone at the same time. The system answers every overflow call while your staff serve the people standing in front of them.
STOCK CHECKS
Availability questions handled
Callers asking about hours, locations, will-call pickup, and common stock questions get instant answers. Complex inventory checks get captured and routed to your desk with the details ready.
ORDERS
Order requests captured cleanly
Part numbers, quantities, account names, and pickup or delivery preferences logged accurately and sent to your order desk. No more half-heard voicemails from a job site.
AFTER HOURS
The after-hours emergency buy
A contractor hunting a part at 8 pm for a 6 am start is the most loyal customer you'll ever win. The system takes the request and your team confirms first thing.
Phone answering
Trained on supplier calls.
This is the phone answering system: one small product, from $199 per month, separate from the consultation.
Your counter, extended
The system knows your locations, hours, account policies, and product categories. It answers what it can instantly, captures what it can't with full detail, and never leaves a contractor listening to ringing while your competitor picks up.
- Stock inquiriesCommon questions answered, specific checks routed with part details captured.
- OrdersPart numbers, quantities, and account info logged for your order desk.
- Will-callPickup requests confirmed with name, account, and timing.
- Hours / locationsBranch hours, addresses, and delivery zones answered instantly.
- OverflowRush hour calls answered in parallel while staff handle the counter.